Return & Refund

At Serapure, we pride ourselves on offering healthy hair solutions for all. Our mission is to help everyone on their healthy hair journey using our products. If for any reason the purchase did not work then we would love to hear from you and advise you of an alternate haircare routine that will help you in get the healthy and manageable look you desire. Feel free to call us on 9310062377 from Monday to Friday between 10-6 pm and share your feedback. Your feedback will encourage us to keep making or products inclusive for all hair types. 

Our Returns + Refund Policy 

When you order Serapure products, we want you to know we have got you covered with our 15-day easy return policy.

You can return any eligible products to us by mail within 15 days of the original ship date. Please ensure that all products are unused and the tags, boxes and other packaging material is intact. If you are not satisfied with what you have bought, we will gladly take it back.

- Items must be returned within 15 days of the original shipping date.
- You will need send us a mail with details of Shopify Order Number that is located in your order confirmation email, along with the email address or phone number that is associated with your Shopify order.
- Our team will verify that images of the product and reply on the eligibility of the return. 
- Refunds will be credited to the original payment method in 15 days post-physical verification, or given as store credit.
- Excessively used products are not eligible for return.
- Items eligible for return with us must have been purchased directly on Serapure.in We are unable to receive returns or process exchanges on Briogeo products purchased from other retailer partners. Please contact the respective retailer’s customer service team directly for information on their return policy.